Admin's Assistant

Understanding body language at work 

Since actions speak louder than words, you should probably be conscious of how your actions are displaying, and possibly betraying, your professional demeanor. You can say a lot about yourself without speaking any words.

Facial expressions are the most noticeable message senders. With very little effort, your face expresses the entire range of emotions and is the primary way people gauge your temperament.

A smile is warm and inviting. It makes people feel comfortable. When you see a co-worker in the hallway or breakroom, always make an effort to smile, otherwise you could be perceived as unapproachable or angry. The key is to actually smile. A fake smile makes the recipient feel self conscious and will probably leave them wondering if you're angry with them.

Eye contact is equally as important as a smile. Making eye contact with a person you're talking to gives them the impression that you're listening and interested in what they have to say. Looking around a lot while someone is talking sends a strong signal that you're totally uninterested in what they have to say or that you're lying if you're the one talking. Eye contact also makes you look approachable. Be sure to also occasionally break eye contact. An unflinching staring contest makes people feel uncomfortable.

Next time you're in a meeting, be aware of how you are sitting. When you slouch in your chair you appear lazy and tired. Always sit up straight with your hands placed comfortably on the table. Avoid crossing your arms over your chest; this action gives people the impression that you're uninterested or closed off.

Appearing relaxed and attentive helps people feel confident in your ability to do your job. Also remember to smile and nod slightly at appropriate times. This encourages the speaker and makes for a friendlier meeting.

If you're conducting a meeting or giving a presentation, proper body language can help get your point across and encourage your audience to listen. Keep your hands at your sides and out of your pockets, but don't stand like a statue. Engage the audience by making eye contact and using your hands to illustrate your point and don't forget to smile!

Also remember to use other's non-verbal cues to your advantage. Be aware if your audience crosses their arms, slightly shakes their heads or slouches in their seats. These are clear signs that they're losing interest and you might consider changing up your presentation. If they're sitting up, nodding and smiling, you can be pretty sure you're doing a good job.

Is there someone you work with who could use a little Body Language 101?